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Long pause tuning in? up to 10 minute delay from tune in to start of content? Sophos user?
Posted by Jason Hatchett on 06 March 2015 11:10 AM
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If you are experiencing long delays in tuning in, we have seen the scenario below on Devices and Networks running Sophos End Point protection: https://secure2.sophos.com/en-us/products/cloud.aspx It looks like the problem is being introduced by the Sophos End point security application, and specifically the on-access scanning. To verify this is causing the issue: (This should only be done temporarily to prove this is causing the issue) Go to Configure > Anti-virus > Web protection.
The following is a more permanent adjustment from the Sohpos support site describing how to adjust settings to get around this issue: http://www.sophos.com/en-us/support/knowledgebase/115656.aspx | ||||
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