Knowledgebase
Reflector Service FAQ's
Posted by David Davidson on 09 May 2011 10:26 AM
Reflector Project: Troubleshooting / FAQs 

1. I have connected my devices and powered them up, but no audio plays

- Check that the physical connections are OK: power, network, audio input to the encoder, output from the decoder!

- Check that the Reflector firmware is loaded into all devices (the link to download the firmware can be found in your account set up welcome letter).

- Check via the Reflector web user interface that the devices are defined to a project.

- Check the status of the project devices: are they displayed in green?

- If any devices are displayed in Red on the Project Status: when did they call in? (Hint, if you have defined an Exstreamer as an Encoder, it will successfully call in once, to get it's configuration, which will then cause the device to not function correctly).

- If any project devices are displayed 'no contact': confirm that the internet connection to that device is functioning. If it is, ensure that the ISP/network supports DNS. (do this by pinging the required configuration server to obtain its IP address and then substituting this IP address for the configuration server entry on the device web UI.) Note: Centurylink: although they provide DNS free of charge, customers have to request it! Verizon late model modems may be problematic.

- If any project devices are displayed 'no contact': confirm that the Reflector Configuration server that the project is defined on is listed on the device's user interface.

- If any project devices are displayed 'no contact': confirm that the device is not also configured on another Reflector Configuration server higher in the Configuration Server list on the device web user interface.

- Check that the project contains a single encoder and one or more decoders and that each device is correctly registered.

- Check that the MAC addresses defined for each device is correct.


2.Playback suffers from audio dropouts

- This can be caused by network jitter. Try increasing the latency setting of the decoder.


3.My devices are showing 'no contact' / are now displayed in red in my project on the Reflector Configuration Server

- If any project devices are displayed 'no contact': confirm that the internet connection to each device is functioning. If it is, ensure that the ISP/network supports DNS. (do this by pinging the required configuration server to obtain its IP address and then substituting this IP address for the configuration server entry on the device web user interface.) Note: Centurylink: although they provide DNS free of charge, customers have to request it! Verizon late model modems may be problematic.

- If any project devices are displayed 'no contact': confirm that the Reflector Configuration server that the project is defined on is listed on the device's user interface.

- If any project devices are displayed 'no contact': confirm that the device is not also configured on another Reflector Configuration server higher in the Configuration Server list on the device's web user interface.

- If any devices are displayed in Red on the Project Status: when did they call in? (Hint, if you have defined an Exstreamer as an Encoder, it will successfully call in once, to get it's configuration, which will then cause the device to not function correctly)

- If any devices are displayed in Red on the Project Status: can the internet link still be used by other devices e.g. A PC browsing the net? It could be an ISP / local network problem.


4. After login on reflector server, listing my configured projects takes a long time

- This could be a database management problem.  Send an email to reflector@streamguys.com and a Barix Reflector Administator will investigate.